We require that all pets be placed on a leash or in pet carriers before entering the hospital. This is for the safety of our patients, clients and staff.
To permit enough time for all patient appointments and surgeries, we operate by scheduled appointments. Walk ins will only be seen if there is an appointment available, otherwise you will be asked to schedule for another time. Emergency cases will always be prioritized, which is why occasional appointment delays do unfortunately occur. Please be aware that we do our best to see each patient on time.
If we are fully booked and unable to fit your pet in but you have a problem arise that should be seen today we do have a drop off policy. A drop off is where you leave your pet with us for part of the day and the veterinarian examines them when they have time in between their scheduled appointments. After performing a thorough exam they will contact you as soon as they are able to and discuss their findings and what further tests or treatments may need to take place. Please note there is a fee associated with a drop off appointment.
We require full payment at the time that services are rendered. We do not extend any credit. For your convenience, we accept Visa, MasterCard, Debit or Cash.